Jp
  • Overview
  • Case Studies
    • Gender UI
  • Resume

empathy x rigor + dance breaks =

Awesome UX

Photographic portrait of JP smiling and raising one eyebrow to convey curiosity


​
​Howdy, I'm Jp

UX Designer at IBM

  • ​I work on disaster recovery software  -  if hackers crashed a hospital's computer system, my work brings it back online.

  • 3 years into my career, I'm not looking for new gigs. Instead I'm looking to pay it forward by mentoring new designers. ​

  • Big picture, I use the lean process to increase net positive contributions to people. In rough patches, I cool off the team with homemade sherbet.
Icon showing a loop to imply the endless cycles of design work..

How I Design


Illustration showing a user describing a problem

Define the challenge

Starting out, I ask a lot of questions of a lot of so I can define what challenges our users face. This also helps me define what the challenge is not.

I ask things like:
  • Who are our end users?
  • What problems are they facing?
  • What business goals are we trying to meet, and how do our technical capacities enable that?
Illustration showing a formula where a problem and solution are known, but variables arem issing to go from problem to solution

Hypothesize a solution

Once I've gathered data, I work with others to synthesize it. We move on once we can hypothesize a solution and measurably test it.

I ask things like:
  • Why do these problems exist?
  • What can we change that would most impact users in this context?
  • What does that do to our bottom line?
Illustration showing a tester trying different methods to sovle a problem.

Test and iterate

No one gets everything right the first time, so I test that solution as an abstract concept all the way to a concrete prototype, keeping what works and changing what doesn't along the way.

I ask things like:
  • How might we make that change happen?
  • How might we measure the impact of our work?
  • How might we iterate to push the envelope?
Loop illustration showing an arrow leaving the loop

Ending the Loop

Design is an iterative loop: every test reveals a new challenge to hypothesize on and test. But at some point you have to move on.

I ask things like:
  • Have we resolved 80% of the challenge?
  • Are new problems popping up?
  • What have we learned about our process and ourselves that we can carry into future work?
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Colored icon of a story-book opening to a gorgeous rainbow

Case Studies


Picture of Utopa's check-box logo super-imposed over a picture of people using their computers to collaborate on a finance problem.

IBM:
Data Protection & Recovery Software

Collaboratively defining, designing, and testing how Storage Administrators monitor and manage their data systems.

What I do: Research, UX Design, Testing, Project management, Stakeholder communication
  • Duration:
    1+ years (April 2017-present)
  • Outcomes:
    Many. Most I can't talk about.​​


Sorry, my current work is under NDA. If you really want to learn more, then let's set up a one-on-one conversation.
A sample of the web app's final UI, showing a happy, brawny Broccoli avatar smiling above a

Steno App:
Transcription for Journalists

Conception-to-execution project eases the time crunch on journalists (and their editors) by streamlining the path from interview to published article.

What I did: Research, UX Design, User Testing, Project Management
  • Duration: 3 months (2016)
  • Outcome:  4.5 stars on Apple App store; growing adoption in Texas

Case study is under construction. In the mean-time, try out the app for free.
Go to app store
Sample picture of final UI design, showing users selecting their gender within a circle of myriad choices instead of just two boxes.

Gender UI:
Inclusive Design for Facebook

​Ongoing project with Lora Rowan to redesign Facebook's UI to support Trans and gender Non-Binary people.

What I did: Research, UX Design, User Testing, Project Management
  • Duration: 4 months (2016)
  • Outcome:​ Ended (because the project got both of us jobs)

Go to case study
Colored icon of a music note, drawn in a light, joyful style.

Dance Break!

Life's not just about work -
let's dance for a bit.


Linked album art of Freshlyground's Nomvula
"Doo Be Doo"
Freshlyground

Linked album art of Charisma.com's Syndrome
"Automade"
​Charisma.com

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Looking for my resume?
 © 2018  ​Jp Lynch
  • Overview
  • Case Studies
    • Gender UI
  • Resume
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